Enterprise
Selected WorkOPS Ticket
An operations and ticket management platform for structured internal workflows.
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OPS Ticket
Industry
Business Operations / Enterprise
Services
Business Automation, Enterprise Application Development
Status
Production / Ongoing
The Challenge
Operational requests and internal issues were tracked inconsistently across teams, making it hard to see what was pending, who owned it, and how close it was to resolution.
The Solution
I built a ticket lifecycle system — created, assigned, in progress, resolved, closed — with priority and status tracking so operational teams always have visibility into pending and active work.
My Contribution
- Frontend development (React.js, TypeScript)
- Backend/API development (Node.js)
- Ticket lifecycle workflows
- Database design
- Operations dashboard development
Key Features
- Ticket creation and management
- Ticket assignment
- Team management
- Priority management
- Status tracking
- Ticket lifecycle management
- Operations dashboard
- Search and filtering
- Workflow management
- Notifications
- Activity tracking
- Reporting
- User management
Technology
Results
OPS Ticket helps the organization centralize operational requests, improve team accountability, track resolution times, and maintain visibility into day-to-day operations.